We don't run a shared database with a "tenant column." Every customer gets a genuinely separate instance — separate process, separate database, separate credentials.
Your platform runs in its own container with its own memory, secrets, and subdomain. A neighbor's load or bug can't reach you.
Your data lives in its own database with its own login. No cross-tenant queries are even possible.
Connector credentials (e.g. your clients' Microsoft 365 apps) are encrypted at rest with a per-instance key.
Microsoft 365 SSO for staff and contacts, granular roles, and full audit logging of privileged actions.
Inbound email and ticket attachments are scanned before they're ever served; risky files are quarantined fail-safe.
Each instance is cryptographically licensed and verified, so only authorized deployments run.
AI features route through a MIDTC-operated gateway rather than embedding model credentials in your instance. That keeps model access controlled and usage metered transparently — and means your ticket content is sent to the AI provider only when an AI action runs, never mined in the background.
Because your data sits in a dedicated database, a full export is straightforward on request. If you ever leave, we snapshot and hand over your data, then permanently destroy the instance and its database.