Start with ticketing and RMM, then switch on the modules you need. Each capability is a toggle on your plan — no reinstalls, no migrations.
Multi-channel intake (email, portal, Slack), SLAs, assignment, internal notes, attachments with malware scanning, and automated status/close notifications.
Branded self-service portal where your clients open tickets, track status, and download the agent.
An AI agent that reads the ticket, investigates with read-only tools, and resolves common requests end-to-end — password resets, new-user provisioning, offboarding — then disables itself the moment a tech engages.
Lightweight agents for Windows/macOS: health, metrics, scripts, and command dispatch with technician approval gates.
Windows + Linux server management with in-browser SSH and firewall control — no inbound ports required.
One-click, in-browser remote sessions to managed devices via a self-hosted relay.
Scheduled read-only security sweeps, plus optional managed detection & response with AI-assisted triage.
Enroll and manage iOS/Android fleets with your own MDM — no Intune required.
A searchable internal database of clients, sites, and rules — staff-only, SSO-gated.
Agent reliability, ticket metrics, uptime history, and a public status page.