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The platform, in action

See exactly what your team gets.

Real screens from the Regelis control plane — ticketing, RMM, remote access, and reporting working together. (Data below is illustrative.)

Command center

One dashboard for the whole stack.

Tickets, device health, SLA status, and alerts on a single pane — so your techs stop tab-hopping between five tools.

  • Live SLA & workload at a glance
  • Cross-client device & alert rollup
  • Role-based views for staff and clients
portal.yourmsp.com
Dashboard Tickets Devices Servers Inventory Reports

Good morning, Alex

Tuesday · 12 clients · 412 managed devices
28
Open tickets
6
Breaching SLA
397
Devices online
98%
SLA met (30d)
RecentClientStatus
Server disk > 90% — WIN-DC01NorthwindUrgent
New-user onboarding requestAcme LegalAuto-resolved
VPN slow after updateHarbor Freight Co.In progress
Printer offline — 3rd floorMeridianAssigned
Ticketing + First-Touch AI

Common tickets resolve themselves.

The AI reads the ticket, investigates with read-only tools, and closes routine requests end-to-end — then steps aside the instant a tech engages.

  • Email, portal & Slack intake
  • SLAs, automation & internal notes
  • AI hands off cleanly to humans
portal.yourmsp.com/tickets/4821
Dashboard Tickets Devices Servers Reports

#4821 · New employee — needs email + laptop

Acme Legal · Priority: Normal · Auto-resolved
Sarah · Acme Legal
Hi — new hire Tom Reyes starts Monday. Can you set up his email and get a laptop ready?
Regelis AI · Support
Done! Created [email protected] (Business Basic), added to All-Staff, and staged laptop ACME-LT-118 with your standard image. Temp password sent securely. A tech will confirm hardware pickup.
Sarah · Acme Legal
Amazing, thank you!
Workstation & server RMM

Every device, monitored and one click away.

Health, metrics, patch state, and remote-in for Windows, macOS and Linux — with technician approval gates on anything destructive.

  • Live health & hardware inventory
  • Scripts & command dispatch
  • Server firewall control, no inbound ports
portal.yourmsp.com/devices
Dashboard Tickets Devices Servers Reports

Managed devices

412 total · 397 online · 15 offline
DeviceClientCPUDiskStatus
ACME-LT-118Acme Legal12%44%Healthy
NW-WKS-207Northwind7%61%Healthy
WIN-DC01Northwind38%92%Disk low
MER-MAC-04Meridian——Offline 2h
HARBOR-SRV2Harbor Freight21%55%Healthy
Remote access

Remote in from the browser — nothing to install.

In-browser remote sessions and SSH to any managed machine through a self-hosted relay. No VPN, no open inbound ports, full audit trail.

  • One-click remote desktop & SSH
  • Self-hosted relay, keys enforced
  • Session recording & audit log
portal.yourmsp.com/servers/HARBOR-SRV2 · ssh
# in-browser session — Harbor Freight · HARBOR-SRV2 (Ubuntu 22.04) ops@harbor-srv2:~$ systemctl status nginx ● nginx.service — A high performance web server Active: active (running) since Tue 09:14; 6h ago ops@harbor-srv2:~$ df -h / | tail -1 /dev/sda1 80G 44G 36G 55% / ops@harbor-srv2:~$ ufw status | head -3 Status: active 22/tcp ALLOW Regelis relay only ops@harbor-srv2:~$ █
Reporting & analytics

Proof of value, delivered on a schedule.

SLA compliance, ticket volume, and device reliability — trended over time and emailed automatically. Plus a public status page for your clients.

  • SLA, workload & reliability trends
  • Scheduled email reports
  • Public status page included
portal.yourmsp.com/reports
Dashboard Tickets Devices Servers Reports

Tickets resolved — last 12 weeks

Avg first-response 42 min · 98% within SLA
W1W2W3W4W5W6W7W8W9W10W11W12
Modular by design

Switch on what you need.

Each capability is a toggle on your plan — no reinstalls, no migrations.

Ticketing & portal · core

Multi-channel intake, SLAs, attachments with malware scanning, automated notifications.

First-Touch AI

Reads, investigates, and resolves routine tickets, then hands off to a human.

Workstation RMM

Windows/macOS agents: health, metrics, scripts, approval-gated commands.

Server RMM

Windows + Linux, in-browser SSH, firewall control — no inbound ports.

Remote access

One-click in-browser remote sessions via a self-hosted relay.

Managed security

Scheduled security sweeps plus optional XDR/MDR with AI-assisted triage.

Mobile device management

Enroll and manage iOS/Android fleets with your own MDM — no Intune.

Client & site registry

Searchable internal database of clients, sites, and rules — SSO-gated.

Reporting & status page

Reliability + ticket metrics, scheduled reports, public status page.

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